Who We Are
Habitat Homecare is an independent, family-owned care and support service provider registered with Care Inspectorate Wales. Our registered office is at Canolfan Gorseinon Centre, Millers Drive, Gorseinon, Swansea SA4 4QN.
What Information We Collect
We collect and process personal information when you:
- Enquire about our care services
- Apply for employment with us
- Use our website
- Contact us by phone, email, or post
This may include your name, address, contact details, health information (for care recipients), employment history (for job applicants), and information about your care needs.
How We Use Your Information
We use your personal information to:
- Assess and provide care services
- Respond to enquiries about our services
- Process job applications
- Comply with our legal and regulatory obligations
- Improve our services
Legal Basis for Processing
We process personal data under:
- Consent – where you have given us permission
- Contract – to deliver care services you have requested
- Legal obligation – to comply with Care Inspectorate Wales requirements
- Legitimate interests – to operate our business effectively
Who We Share Information With
We may share your information with:
- Care Inspectorate Wales and other regulatory bodies
- Healthcare professionals involved in your care
- Local authorities (where relevant to your care package)
- Our insurance providers
- Legal advisors (where necessary)
We will never sell your personal information to third parties.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our staff are trained in data protection and confidentiality.
Your Rights
You have the right to:
- Access your personal information
- Request corrections to inaccurate information
- Request deletion of your information (in certain circumstances)
- Object to processing of your information
- Request restriction of processing
- Data portability
To exercise these rights, please visit our contact page at https://habitathomecare.co.uk/contact/ or call us on 01792 721720.
How Long We Keep Your Information
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy and to comply with our legal obligations. Care records are retained in accordance with Care Inspectorate Wales requirements.
Cookies
Our website uses cookies to improve your browsing experience. You can control cookie settings through your browser preferences.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this privacy policy or how we handle your personal information, please contact us:
Visit: https://habitathomecare.co.uk/contact/
Email: support@habitathomecare.co.uk
Phone: 01792 721720
Address: Canolfan Gorseinon Centre, Millers Drive, Gorseinon, Swansea SA4 4QN
Complaints
If you are unhappy with how we have handled your personal information, you have the right to complain to the Information Commissioner’s Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113