Behind the Scenes with Heather – Training Manager

As Training Manager for Habitat Homecare, I am accountable for training all new staff that join the team and existing staff for refreshers, top-up training and development. Supporting all staff with the new Induction Framework and QCF in Health & Social Care. I also source bespoke topics for our frontline team to match the needs of our clients such as Parkinson, Dementia and Palliative Care. I feel privileged to work within the care sector, making a difference to so many lives.

Have you always worked in the care sector?

No, I have worked in various industries and roles from the Government, a retail buyer for Selfridges in London and I have been a dental nurse.

What is it about the care sector that drew you to it?

Through the church while I lived in London I was involved in an “adopt a granny / granddad” scheme. It was set up for people who needed company or were lonely. I used to have people over for Sunday lunch or take them shopping. It sparked my interest and when I relocated to Wales, I continued helping out with a friend’s business.

Why did Habitat Homecare decide to set up their own Training Provision?

To oversee and direct carers into the correct training for their learning style and to meet compliance in a classroom setting. This complimented their existing online learning and support those who struggle with eLearning as a platform.

What is your maximum capacity for training?

6 ideally. Too large and it can distract from the topic but enough to stimulate open discussions.

Why have you moved into training?

I have always been very keen to learn and delivery training, especially to teach non-academically minded individuals to gain skills and qualifications so they are not discriminated against.

What sort of training are you delivering on a weekly basis?

Manual Handling, Safeguarding, Dementia, Principles & Values in line with Social Care Wales registration / induction. Customer Service will be a new topic to commence this month.

Who do you spend most of your time training? New recruits or existing staff?

It’s completely across the board. New members, especially those who have not worked in care before, need extra support. Existing staff, so they don’t become entrenched in bad practise and to aid professional development and career aspirations.

What do you love most about training?

Being with people! I get goosebumps delivering training, it’s a thrill.

What would you say to someone considering a career in care?

Just do it! It’s the most rewarding thing any person can do in their life.